I recently submitted a formal complaint to CasinoGuru regarding Bino.bet, after waiting several weeks for a €3,996 withdrawal that is still stuck on “pending”. Despite multiple emails, Bino.bet continues to respond with vague excuses like “please wait” or “we are processing it,” but nothing ever happens.With my complaint, I included clear evidence: screenshots of the pending withdrawal, email conversations, and the exact dates involved.I’ve read many positive stories from other players who had their issues resolved through CasinoGuru, which gives me confidence that they take these cases seriously and genuinely try to help.I’ll update this review based on how things progress, but for now: huge respect to CasinoGuru for offering a platform where players can be heard. We truly need this in the online casino world.